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Privacy Policy

Last updated: August 2026.

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Pekko's Pizza respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit pekkospizza.com, contact us or place an order.

 

1. Who We Are

Pekko's Pizza is the business trading name.

Email: support@pekkospizza.com
Telephone: 0735 1087379.
For data-protection purposes, Pekko's Pizza is responsible for the personal information described in this policy.

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2. Information We Collect

Depending on how you use our website, we may collect information including:

  • your name;

  • delivery address;

  • billing information;

  • email address;

  • telephone number;

  • details of your order;

  • delivery instructions;

  • information you choose to provide about food allergies or dietary requirements;

  • correspondence you have with us;

  • transaction and payment information;

  • technical information about how you use our website; and

  • cookie and similar technology information.

 

3. Information About Allergies

When placing an order, you may choose to tell us about a food allergy or intolerance.

Information concerning allergies can reveal information about your health and therefore requires particular care.

We use this information only where necessary to help us understand and respond to your food-safety requirements in connection with your order.

Please provide only information that is relevant to your food order.

 

4. Why We Use Your Information

We may use your personal information to:

  • receive and process your order;

  • take payment;

  • prepare and deliver your order;

  • contact you about your order;

  • respond to questions, complaints or refund requests;

  • deal with allergy or dietary information you provide;

  • keep appropriate accounting and transaction records;

  • prevent fraud and misuse of our website;

  • maintain the security and operation of our website;

  • understand how our website is being used; and

  • comply with our legal and regulatory obligations.

Where permitted, we may also use your information to send marketing communications if you have chosen to receive them.

 

5. Our Legal Bases for Using Personal Information

Depending on the circumstances, we process personal information because:

It is necessary to perform a contract with you — for example, receiving your order, taking payment and delivering your pizza.

We have a legal obligation — for example, where we are required to retain financial, transaction or food-safety records.

We have a legitimate interest — for example, responding to customer enquiries, improving our service, preventing fraud and protecting our website.

You have given consent — for example, where consent is required for optional marketing communications or non-essential cookies.

Where information about an allergy constitutes health information, we will only process it where there is an appropriate lawful basis and condition allowing us to do so, including where you have voluntarily provided it so that we can respond to your food-safety requirements.

 

6. Payments

Online payments are processed through the payment services made available through our website provider.

We do not normally receive or store your complete payment-card details ourselves. Payment providers may process your information independently in accordance with their own privacy policies and security requirements.

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7. Wix & Other Service Providers

Our website and online ordering facilities are provided using Wix.

To operate our business we may share or process necessary information through service providers such as:

  • Wix and its website/e-commerce services;

  • payment processors;

  • IT and website service providers;

  • email and communications services;

  • accounting or bookkeeping providers; and

  • other suppliers necessary to process or deliver your order.

We provide these organisations only with information reasonably necessary for the services they perform.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used as required by UK data-protection law.

 

8. Delivery

Where delivery is carried out directly by Pekko's Pizza, your address and contact details are used by us to fulfil your order.

If in future we use a third-party delivery provider, relevant customer information may need to be provided to that provider so that it can complete the delivery.

 

9. Marketing

We will not automatically add you to marketing communications simply because you place an order.

Where required, we will ask for permission before sending marketing emails or text messages.

If you have subscribed to marketing, you can unsubscribe at any time using the unsubscribe facility provided or by contacting us.

Service communications concerning an existing order are not marketing communications and may still be sent where necessary to fulfil your order.

 

10. Cookies

Our website uses cookies and similar technologies.

Some are necessary for the website, shopping basket, account, security or checkout functions to work.

Other cookies, such as analytics or marketing cookies, may be optional.

Please see our separate Cookie Policy for more information and for details about managing your cookie preferences.

 

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we have a legal or regulatory reason to retain it.

For example:

  • order and transaction records may need to be retained for accounting and tax purposes;

  • customer correspondence may be retained for a reasonable period to deal with complaints or disputes;

  • allergy information associated with an order will not be retained longer than reasonably necessary for the purposes for which it was supplied, subject to any appropriate food-safety or legal record-keeping requirements; and

  • marketing information is retained until you withdraw consent, unsubscribe or it is no longer appropriate to retain it.

Our actual retention periods may differ depending on the type of record and our legal obligations.

 

12. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website and payment systems also rely on security measures provided by Wix and our payment-service providers.

No internet-based service can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

 

13. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

  • ask what personal information we hold about you;

  • obtain a copy of your personal information;

  • have inaccurate information corrected;

  • ask for information to be deleted in certain circumstances;

  • restrict how your information is used;

  • object to certain uses of your information;

  • withdraw consent where processing is based on consent; and

  • receive certain information in a portable format where applicable.

These rights are not absolute and may depend on why we hold the information.

To exercise a right, please contact us using the details below.

 

14. Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

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15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website or legal obligations.

The current version will always be published on our website.

 

16. Contact

For privacy-related questions or requests, contact:

Pekko's Pizza via:
Email: support@pekkospizza.com

Telephone: 0735 1087379

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